Vodacom
Charging for BIS after Migrating to iPhone package

I upgraded two months ago from a Blackberry to an iPhone package. This was done in-store, and we went through all the details, including a confirmation that I would no longer be charged for the Blackberry service once the iPhone package officially started at the end of the month.

I logged a call with Vodacom about this on the 9th April, for which I have an automated response reference number. I did this just to be sure they wouldn't charge for it again.

After two months and no active response from Vodacom, they are still charging for the Blackberry service.

Company: Vodacom
Country: South Africa
City: Fourways

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