Vodacom
Cancelled Contract debited for 4 years!

Contract was cancelled after first term was up - 2009. Debit orders still came off without my knowledge. Brought to my attention on 22 March 2013. Have made necessary enquiries. Vodacom admits debiting in error. I keep following up (2 - 3 times a week) but still no definitive response as to when reimbursment will take place nor when. Every consultant apologises but can't do anything about it. Has been escalated but IT department won't unlock archived invoices so that amount can be calculated. Keep receiving the response that it will happen when it happens. What recourse do little people have? So many different consultants that the one hand doesn't know what the other is doing.

Company: Vodacom
Country: South Africa
City: National

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