Cell C
Bad Service

I sent a cancellation letter to Cell C on 10/4/2013 to cancel my contract. The reason for cancelling was due to non delivery of the cellphone that i applied for on 3/4/2013.I was on a 6 month Straight Up 200 sim only contract that was to end on 24/4/2013. I was promised delivery on 8/4/2013 by Mandla between 8-9 am but nothing happened, when i phone Cell C Direct i was then told by Mandla (the consultant that i spoke to on 3/4/2013) that no order was placed and that he will get back to me later which never happened. After several calls to Customer Service i was told the contract will be cancelled but as of now i am stuck with the Straight Up 100 contract and no new phone. I also at the same time updated my details and also went in store to as well but they still have my old details on the system which is very frustrating.

Company: Cell C
Country: South Africa
City: Cell C Direct

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