Vodacom
Insensitive and inefficient

My father passed away on 13 April this year, and I, with my cellphone account being in my father's name, (stupidly) alerted Vodacom that my father was deceased and inquired as to how I would go about transferring the account into my name. I was afford the response of my phone being blocked (pathetic if you ask me as my phone becomes a top up once a certain amount is reached so I am unable to run up exorbitant call fees in any case) and was instructed to bring in a variety of different documents in order to reverse this. I obliged and my phone was unblocked. I was assured that they would handle the transfer efficiently, I was mistaken. One week later I received an SMS from legal to state no transfer had taken place and threatening my line would be cut. After 45 minutes of being transferred from department to department with each person passing the buck to the next I had to go into the store a second time and I was assured it would be taken care of. Today I received a message from legal stating that "no transfer has taken place, this line will now be deleted." Vodacom, you can delete my line, in fact I welcome it, anything to be done with you and your poor excuse for service!

Company: Vodacom
Country: South Africa
City: Gateway

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