Virgin Active South Africa
Cancellation not processed & demand a refund

I am really frustrated as I previously contacted the head office for cancellation of my membership & my husbands due to our ill health in may 2013. The consultant had notified me that I will be paying a cancellation fee of R196 for myself as she had removed my husband off the system immediately, as he is a chronic patient and cannot continue due to his ill health. I have just received my bank statements and I was debited R196 on the 1st November 2013, R658 on the 30th November 2013 & again R658 on the 31st December 2013. I cannot understand how I can be debited the full membership amounts after canceling with the head office consultant. I demand to be refunded immediately of both my R658 which was taken off in November & December. This was not agreed upon, I have not budgeted for this. I have contacted the cape town head office from monday 6th Jan, Thursday 9th Jan and on friday the 10th Jan. With the numerous calls I have made, the consultant Essack whom I dealt with assured me he was going to assist me with my cancellation and refund and he was going to contact me. To date, its been over a week now and still

Company: Virgin Active South Africa
Country: South Africa
City: Mount Edgecombe

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