Rochester Home Decor
Feedback, what is this?

I purchased a Lazy Boy from the Rochester Stoneridge store on Sat 23 March 2013. Whilst in store Keith (the manager) and my salesman (Bradley) checked stock and confirmed that there were 4 in stock at their Alberton Warehouse. Delivery was arranged for Thurs 28 March. Over the next few days, I phoned the store repeatedly to confirm purchase details. I contacted Bradley on Thurs 28 March and was informed me that the stock hadn't arrived, then I spoke to Keith who informed me that the stock had in fact arrived but wasn't GRN'ed - two different accounts of what was going on. Due to the long weekend I agreed that the Lazyboy could then be delivered the following week. After numerous phonecalls to the branch over the next week, I spoke again to Bradley on Thurs 4 April, and was informed that the stock had not arrived at the warehouse. When asked why he hadn't phoned me with the feedback I was told "I didn't want to disappoint you." I left a message for Keith to call me back but received no feedback. I finally got hold of Keith who could only offer a feeble apology. I don't feel that I have received the service I have paid for, or a sincere apology for any of the inconvenience.

Company: Rochester Home Decor
Country: South Africa
City: Stoneridge

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