Pick 'n Pay
Scan Right Guarantee

At 14h54 today a bottle of Montego Rum was purchased at your WonderPark Liquor Store. The bar-code on the shelf was R99.95 however upon paying, R109.95. I then realized that the scan right guarantee needs to be applied since the shelf label & bar-code corresponded. A supervisor was called from the retail side and a conversation started between Lena, Supervisor and Tebogo. My wife noticed they removed the bar-code and came walking back to me asking where I have found the bottle. Exactly where you removed the bar-code and they were left red faced with the bar-code tucked in their hands. I tried to call your Customer Help Desk at 15h03 but the agent could not hear me? A refund of R10.00 was given and I mentioned that this is not correct of which I was told, it only applies at the retail and not liquor department. PicknPay is printed on my receipt &*(&*^&.

Company: Pick 'n Pay
Country: South Africa
City: WonderPark

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