Foschini
I needed cellphone insurance!!!

I am disappointed in the service that I received from The Foschini retail Group. I purchased a new cellphone on my account, and with my last statement there was an ad that you could get cellphone insurance. I sms'ed the number they said to and received no response. I then contacted customer care and they just kept telling me that a Tracey-Lin (021 938 4420) was the only person that could assist me. After numerous attempts to contact Tracey-Lin, as she never answers her phone, I gave up. Now 5 weeks after buying the phone, it was. I still need to pay this phone off for 12 months and have no insurance.

I think its crazy that a service gets offered but all attempts to subscribe to the service are futile. In future, Tracey Lin should either respond to the sms sent or answer her phone at least.

Company: Foschini
Country: South Africa
City: Parow head office

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