Woolworths
Sick & Tired of Bad Service

Been a Woolies account holder since forever but was dead embarrassed on 5th of March when my card was just suddenly declined out of the blue at the till.

I know for a fact I have more than enough credit in my account, so it was really awful to walk behind the manager tail between the legs so that Customer Care could be contacted.

Here, we waited 20 minutes to talk to anyone. They verified my details and after another 5 minute wait simply cut off the line.

Woolworths wasted 30 minutes of my time and could still not resolve the issue. After much debate they tried to put my card number through as a temporary card, which then worked.

Complained on Twitter & Facebook. Got contacted by Support who told me nothing is wrong with card or account, I must go try it again. There is NO WAY I'm going to do that. Something is wrong and no one wants to solve it for me!

Got another e-mail asking how they can assist (don't they have tracking on queries?) - also told same thing. I asked for a new card (7 March). No response to the day.

Been asking for the name and e-mail address of a superior since the 11th now - no reply.

SO tired of the service!

Company: Woolworths
Country: South Africa
City: Financial Services

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