Russells
Account Settled but payment still deducted!

I requested a settlement amount on my Russells account on 10 January. First of all - customer service via e-mail is pathetic taking 3 days to respond to a simple account query. Eventually received a settlement amount on the 18th January which i paid on the same day. Since payment was made i have been requesteing a statement showing that the amount is now paid in full but have received nothing. Proof of payment has been sent to various different people. Since the 19th of January I have been receiving sms and phone calls asking me to pay the outstanding amount on my account - this account has never been in arrears. This morning, I noticed that my installment has been deducted off my bank account even though there is no balance owing! Surely payment cannot take 14 days to reflect! This service is shocking!

Company: Russells
Country: South Africa
City: Head Office

  <     >