House & Home
Defective queen size Hanover 3PCE bed

Good day

I herewith formally lodge my concerns regarding a Hanover 3 piece bed purchased on the 04th October 2013. After approximately one month I discovered that the support for the base of the bed was completely damaged.

Considering the brief period I had possession thereof, I immediately escalated my concerns with House and Home. It has already been one week since my visit to House and Home and to date I have not been contacted by anyone regarding collection and/or exchange of this defective and inferior product.

Further to this, Kurt made mention of a quote in order to have this bed repaired. To my knowledge, CPA regulation clearly stipulates that the consumer has 6 months in which to exchange/refund a product if found to be defective.

I therefore excercise my right has a consumer and request that this defective product is exchanged for another.

Please contact me should you need any additional information.

Regards
Beryl Smith

Company: House & Home
Country: South Africa
City: Parow Centre

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