Woolworths
Rude and condescending call

On Sat, 16 Nov at 12h50, my husband, Hendrik van NIekerk received a call from Woolworths about an overdue account balance. After thanking me for my payment of R600 on 8 Oct, the caller proceeded to tell me that I am in arrears for R1200 (approx). The conversation then turned ugly. The last statement received on 12 Oct had a balance of R522.61 due and was due on 6 Nov. We immediately said that we would make an electronic transfer today. Then the caller told us that would take 4-5 days to reflect. When we tried to explain, the caller asked in a very condescending voice "SHOULD I MAKE A NOTE? " When trying to explain that we could make an immediate transfer as Woolworths is a bank approved beneficiary she refused to listen and talked over us. She then proceeded to say "let me explain how accounts work."

Granted, we are late in paying the account, but have never been treated with such rudeness by Woolworths. Recently they called to offer us an increase in our credit limit and a credit card, which we declined. We have been a loyal customer to many years, but if this is the kind of treatment we will be receiving, we're prepared to close the account.

Company: Woolworths
Country: South Africa
City: Accounts

  <     >