CNA
Phone does not work. No one will assist me

I bought a Huawei P6 Ascend from your branch. Six days later it stopped working. As soon as it stopped working I tried to find out what the problem was. Once we had cancelled out it being a network problem (after about four days of back-and-forth) I was told I need to take the device back to the store and I must, by the CPA rights, be given a new device.

This did not happen.

I went back to CNA the same day I was advised to. This was ten days after purchase and I was turned away. According to the CPA I was within the stipulated time to have the device replaced there and then.

Between then and now I have been dealing with Huawei directly, who are now speaking to Edcon but I am absolutely sick of waiting for their slow email process. This is not fair on me.

I need a working phone. This is ridiculous.

Is somebody going to help me directly. I should be given a new device and you can sort out the rest between yourselves after the fact. This should NOT be my problem.

Company: CNA
Country: South Africa
City: Sandton

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