Cotton On
Double Charged for Purchase

I was in Cape Town on New Years Eve last year and stopped at Cotton on to buy a pair of shorts. At the counter I swiped my card for the purchase, got a message from my bank saying the transaction had gone through but was told by the cashier and manager it was not successful on their system so they wanted to swipe again. I agreed but added another item and was told it would automatically reimburse me. After a few weeks, nothing happened and I went to Cotton on in Durban where I live to sort it out. The staff there, while helpful, sent me to their bank, my bank, back to the store. After repeating this about 5 times over the next few months I have had no more luck and have been made to feel by the store that it is somehow my fault and my problem that they have not reimbursed me the R500 they owe me. I have told this story to a few people and I hear that I am not the only person this has happened to! Would really like my money back but no one seems to be willing or able to help.

Company: Cotton On
Country: South Africa
City: Waterfront, Cape Town an

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