Dion Wired
R1500 to repair a R1100 item that is in warranty?

In about March last year I bought a blu-ray player at DionWired. It cost R1099, the bd-s380.

I'm not sure exactly when but on the box it states "Shipped to DionWired 20 Feb 2012".

I simply cannot find the proof of purchase. I bought it on my Game card but it seems that makes no difference if I do not have the slip.

In December it started giving problems with certain blu-rays, soon it said "invalid disk" for all blu-rays.

So I took it to DionWired, in January. Yesterday I got a call to say that Sony quoted R1500 to repair it, according to them it's not under warranty any more.

So I wonder:
Why Sony is not fixing it under warranty
Why it costs more to fix than to buy
Why DionWired just accepts this

I'm very disappointed - to be honest I just expected a lot more from DionWired. I know I do not have the proof of purchase, but surely the other information proves that it is still under warranty, and I'm not trying to deceive anybody?

Company: Dion Wired
Country: South Africa
City: Kollonade

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