SONY
Sony wants R1500 to repair Blu Ray 11 months old

In Feb/March last year I bought a blu-ray player at DionWired. It cost R1099, the bd-s380.

I'm not sure exactly when but the box states "Shipped to DionWired Feb 2012".

In December it started giving problems with certain blu-rays, soon it said "invalid disk" for all blu-rays.

So I sent it in, in January. Today I got a call to say that Sony quoted R1500 to repair it, it's not under warranty any more.

Looking at the forums I can see this is a common problem, mostly fixed by replacing firmware.

So I wonder:
Why Sony is not fixing it under warranty
Why it costs more to fix than to buy
If it really is the laser that needs to be replaced.

I'm very disappointed - to be honest I just expected a lot more from Sony.

Company: SONY
Country: South Africa
City: DionWired

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