Adt Security
Trying for 7 months to get a debit order changed

Im appalled by the incompetence of the ADT call centre staff, especially the accounts department. Exactly 8 months ago we changed bank accounts. In the month of November 2012 I made contact with them first by telephone. That was also a disaster as they kept on putting me to the accounts department and the call kept on being cut. So i was never able to explain to them the problem except for wasting my valuable airtime on them.
I then used the email approach, which seemed to be succesfull just to have them acknowledge the request but still nothing has transpired till this day. I thought to myself I will let the problem slide cause obviously they will contact me to obtain their money then I will advise them about the debit order change, to my supprise i have received a letter in the week of their intention to take legal action for the outstanding money but they still did not contact me. How do this people operate, it seems as if their processes needs desperate attention.

Company: Adt Security
Country: South Africa
City: Call Centre

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