International Business Training College
Refund outstanding for longer than 30 days

I was forced to sign a debit order form as security for the payment of tuition and study material. I understood the reasoning and was reassured the debit order would be effected if payment against the invoice was not received before the debit order date. I made an EFT payment and one debit order was processed. On the 26th March 2013 I settled the total balance outstanding and on the 2nd April 2013 a debit order was processed by IBTC. I contacted IBTC Accounts Department several times from the rd April 2013 trying to confirm that a refund was due to me and the accounts personnel sighted slowness of their system but they will get in touch with me to confirm whether a refund was due, no one called me and I called the accounts department again and was promised a call confirm which never happened. A month later and the refund is still not paid, I also corresponded via email and have not received a response. The accounts departments service is appalling and every second day one cannot get through to IBTC because their people are on training, this is really frustrating, I owe them nothing I just want my money back

Company: International Business Training College
Country: South Africa
City: Sandton

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