Adt Security
Escalating premiums & bad call center service

This is my second complaint to ADT!
First was a slow response time in July 2012 - 20 minutes for a emergency call out.

Now escalating premiums and I called in 3 times in this week to have my contract cancelled. I was advised somone will call me back to negotiate a better premium last week Friday.
I called back again during the week and was advised someone will call me to feedback.

Almost a week later no response, I called back today and spoke to 2 different agents who kept putting me on hold - this is getting quiet frustrating!

Please can someone tell me how a simple admin task take so long to resolve?

Company: Adt Security
Country: South Africa
City: PHOENIX

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