Cartrack
Billed for 8 Months & a Faulty Tracking Unit

Hi,

Its amazing that when Cartrack requires payment from a Customer, that they are quick to call and leave voicemails and send e-mails relating to a payment which has not gone through, due to their limited billing system.

However, when your Unit is faulty, they bill you none the less without informing you. I have paid for 8 months worth of Tracking, only to have been informed 4 Days ago, that my Tracking Unit has not been working since July 2012. After two attempts to contact someone within the Billing Department, I have had no luck in resolving this issue. The Cost of the Unit be it for repairs or for a new unit is close if not equivalent to the Cost which I have incurred. This is not what I expect after 5 Years of Service! In addition to this, its amazing as to how the Technical and Billing Department do not work together on these issues.

Company: Cartrack
Country: South Africa
City: Head Office

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