Chubb
Disgusting Customer Service!

This is my 3rd report on hello peter! yet still no response from Chubb! what pathetic and disgusting customer service! stop wasting peoples time with automated responses! i want my money back for radio fees which i paid when i joined! i am not the only customer complaining about the same issue! this was disclosed when signing a contract with you
Call Ref# 00044564
Regards
Beauty Ganye
Customer Service Agent

Beauty and Alta - you two should be fired!

"I joined Chubb Security in May-July period. When I signed I was told about an annual radio fee payable every year. This was paid with my first instalment in July. Now in October I am charged again for an annual radio fee (this fee would go towards 2014).
Chubb has charged me a full fee from May/July until October - no Pro-rata- apparently this is how it works!
I think this is ridiculous and a rip off, if a person joins in September, they would then be paying a full annual fee for one month! And the feedback from chubb accounts department is "this is how chubb works, we don't pro-rata" it's amazing though, as they pro-rata fees should you choose to cancel your contract with them."

Company: Chubb
Country: South Africa
City: Glenanda

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