Adt Security
PROMISES NOT KEPT

I refer to November's invoice received. Please advise on the amounts raised - I recently wanted to cancel my service agreement with ADT as the agreement period lapsed (3 years) - a lady from ADT named Lisa phoned me and advised that my monthly fees will be reduced to R280.00 effective November if I reconsider my cancellation - I did accept her proposal. I was also told I would receive a month free as well - what happened to that - I effectively thought the free month would be nice to help lighten the burden of having to pay the annual antenna fees on top of the monthly fee - this also influenced my decision to stay with ADT?

I received the following SMS in October - it reads:
"ADT Pretoria" Dear ADT client your monthly fees have been reduced to R280.00 effective November. Thank You"
FROM: 27 (81) 6990500

What happened to all the promises? Kindly revert back to me in this regard as soon as possible if you don't mind. I've been a loyal client for 3 years now - never missing payment...

Company: Adt Security
Country: South Africa
City: Head Office

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