Chubb
Unauthorised deduction 3 Months After Cancellation

An unauthorised deduction of R285 has been made off my account by Chub in November 2012. I have cancelled this contract timeously as confirmed in writing by Chub and the service ceased on 31 August 2012.
The radio antenna has also been collected on 15th August 2012, and confirmed telephonically on the 16 th of August 2012 with Anthea at the technical department. On 02/11/2012 I asked in writing by email for this payment to be reversed immediately and that my bank details and debit order instruction must immediately be removed from their system. Some time went by and there was no reply and I phoned and spoke to Bridget Schutte (Client liaison). She asked my to resent the mail and that it would be refunded. I resent the email. I have talked to her twice and remailed her too and she confirmed telephonically on the 29/11/2012 that she forwarded my mail to their accounts department for a refund. I have received nothing to date. On 07/01/2013 I sent her a reminder email but no reply. I would like all current and prospective clients to be aware of this tendency at Chubb. I will be laying a charge of against Chubb at the SAPS commercial crimes unit next.

Company: Chubb
Country: South Africa
City: Bellville

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