Adt Security
TOTAL LACK OF FOLLOW-UP

I advised ADT of my intention to move house, by telephone and in writing, well before my intended moving date at the end of June 2013. I was sent a "ticket number" and and automated email saying someone would be in touch with me. No one ever was. I was billed for services in July 2013, so I called (and emailed!) again. I was sent an email, promising to have the July payment refunded. Nothing ever happened. I mailed (again) requesting a revert. No response to the mail. I called again and asked for the Accounts Department. The call centre agent (who actually works in Customer Service) can't actually DO anything, other than send an email to the Accounts Department, asking them to follow up... and I have absolutely no hope of anything ever coming of that.

How can this pass as service? On any level?

Company: Adt Security
Country: South Africa
City: Cape Town

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