Adt Security
Lost / Unallocated payments

Hello,

My May account payment of R1650 to ADT's Standard Bank account has not yet been allocated to our account, despite the fact that today is the 13th of AUGUST. This even though having supplied verifiable proof of payment in the form of a linkable bank payment advice document.

I have an email trail in excess of 14 emails, have made 7 calls to the call centre, and discussed this issue with 2 different account controllers, both of whom told me were reponsible for my "profile".

I have been attempting to follow up and have this payment confirmed since the 13th of June, my latest statement has just arrived, and again, the payment referred is reflected as outstanding.

In addition to this I have discussed this issue with the Sales Rep for our area, (now servicing a different area), and have received calls advising discontinuation of the service we have alreadpaid for.

Today is 13 August, I called the call centre because my emails sent to Miyelani have not been answered, and the email to customer care email address has not been replied to. I spoke to Ziad Van Dyk, not in accounts.

No escalation is possible, I was told no one else can help.

ESCALATION REQUIRED PLEASE!!!

Company: Adt Security
Country: South Africa
City: Accounts

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