First National Bank
REVERSAL OF FUNDS

On the 5th August 2013 I put petrol in my car. The petrol station swiped my card twice as they advised the first time they swiped it didn't go through, but the bank notified me by sms that it had in fact gone through, making it a double payment. I called FNB advising them that I need the second payment to be reversed back into my account. The issued me a dispute form which I completed and emailed back to the email address provided. After 3 weeks I called to find out why the money has not yet been reversed. They put an escalation on my account to query it. After another week I called again to find out why the money has not yet been reversed and the consultant advised that I had sent the email to the incorrect email address and that no escalation has been recorded on my account. After 4 weeks of waiting for this money to be reversed, which is still sitting in my outstanding debit authorisations, I find the customer services unacceptable and I expect this to be resolved within the next 24 hours.

Company: First National Bank
Country: South Africa
City: CUSTOMER SERVICES

  <     >