Adt Security
ADT does not respond

Security

ADT's handling of my previous compliant on Hello Peter was not satisfactory. Their response consisted of letting someone phone me to make an appointment to send out a technician. No phone call to discuss as they have indicated they would do. That only dealt with part of my complaint - the rest of the complaint is still outstanding. I am querying a charge on an invoice and after a number of complaints to ADT I have still not received any response. In addition to not responding, they have added a charge for the call-out on the previous response after the technician showed me on his work schedule that he was told not to charge me! And this is for the same complaint that I called them out previously! In addition, I made a payment for the previous call out, which was not indicated on the statement where they added the new charge - a few weeks after the payment was made! As a result I have cancelled my contract with ADT, asked them to confirm that they have done it - but I am still waiting!! ADT is totally clueless about customer service - theirs must be the ABSOLUTE WORST I have encountered in a long time! I would like this resolved so that I can move on!!


Company: Adt Security
Country: South Africa
City: Gauteng
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