Multichoice
Incorrect Advice - Incurred Costs!

After TWO WEEKS of being disconnected and having to hold on endless call centre lines I am now finally receiving DSTV signal. HOWEVER, due to being incorrectly advised by the consultant at the call centre who told me it was MY INSTALLATION (had never been touched in 8 years) that my TV couldn't get signal and told me to hire an installer (did not tell me that it needed to be accredited by DSTV). I hired said installer and of course there was nothing wrong with the installation. TWO WEEKS later Multichoice eventually sends their field technicians out after several phone calls from me PER DAY & they say it is not an installation problem it is a decoder problem.

They swapped the decoder and all was well. It is impossible to get to speak to a "person" at multichoice, you are told you have to either write on their Facebook page or speak to the endless machines in the call centre. PATHETIC is an under statement and certainly not what I call customer service.

I do not see why I should have to pay a bill of nearly R400 because of the incompetence and ill advice from the call centre. Their own technician said it was the wrong advice and I should not be liable.

Company: Multichoice
Country: South Africa
City: Randburg

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