Multichoice
TEAM LEADER WITH NO SOFT SKILL

I contacted multichoice on the 2013/03/16 to be assisted with changing my decoder details to my Brothers details as I no longer stay in the house, I was advised that the account is in arrears and Pam Sambu advised me that when a debit order fails they allow you a grace period of 2 months to use the service as they "ASSUME" that you I make payment, What i don't understand is that when i make a manual payment and a payment is not received by multichoice they disconnect the service within 7 days, and why is do they assume that when you pay by debit order that you need a grace period, and i don't remember signing a contract that states that if a debit order fails i will receive a grace period, Multichoice is a prepaid service, why should i be in arrears when i am using a prepaid option. Even worse their Team Leader does not have soft skill she is worse than the consultants, she must go back to training to be taught how to deal with customers. I want the arrears to be cancelled as i cannot pay for something that i did'nt use, this is ridiculous, or is this some kind of a money making scheme.

Company: Multichoice
Country: South Africa
City: Call centre

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