Multichoice
Service suspended

My subscription was due on 28 Dec 2012 and was paid on 29 Dec 2012 at Shoprite Delmas (service provider to Multichoice). On 31 Dec 2012 my service was suspended and I contacted the call centre (Sipho) who confirmed that they received payment on 31 Dec 2012 but they still suspend my service and I have to pay R100 for re-connection. How on earth do you suspend a service if you received payment. Sending e-mails to Multichoice doesn't help because you do noy get any feedback.

Company: Multichoice
Country: South Africa
City: Johannesburg

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