Multichoice
MULTICHOICE ACCOUNT PROBLEMS

In July 2012 I paid my multichoice acc via cellphone banking. The end of the month I paid my account directly in the bank. Multichoice say they cannot locate the cellphone banking payment. I have send the proof to them. Every month I send proof of payment to them. But they suspend my service every month. I phoned numours times and emailed them. I received two emailes where they promise to look into the problem and credit me the R280 plus reconnection fees. I paid one month double because they said they cant allocate the payment. nothing happened up to date. They are suppose to credit me with R380 that they said they will but I have not been credited as up to date. My service was suspended again after I paid on the 22 of February. I am really tired of battling to get my account right. It is 9 months now. Even my local multichoice agent phoned but nothing gets done. My local agent has all the payment proof and the emails they have send to try and help me.
I really hope you can help me in this matter.
Thank you.
Graham Ratcliff

Company: Multichoice
Country: South Africa
City: Eastern Cape

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