Multichoice
Long Call Center Wait Times

Hi,

I called the service center yesterday and after waiting almost 25 minutes (67th in the cue), I was put through to a consultant who resolved the issue.

The same issue happened again today. I am waiting in the call center que as I am typing this and expect to wait at least 30-40 minutes as I am 117th in the cue.

I do not have a land line and cell phone minutes are expensive. This issue will cost me half my monthly minutes and I have no choice but to accept it as you have no real competition.

Why not have a call back service if you do not wish to staff your call center properly. Telkom has this service and it works great.

Guido Ottermann

Company: Multichoice
Country: South Africa
City: Call Center

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