Multichoice
Wasting my money due to your incompetence!!

Over a period of 4 days we have been struggling with Multichoice to resolve an error on our extra view. The call centre assures us that there is nothing wrong with the account, but as result of signal disruption. Every call to them is from a cell to a landline and a minimum of 10min! One also struggles to get through to the centre, either being cut off 30sec into the call or get the standard "subscriber that you have dialled is not available"!!! Every time we get through to someone the error code E32-4 is cleared and we have about 10min of viewing pleasure until it appears again. When I asked to be transferred to the customer feedback section post the call I was politely told that there is a problem and they are not able to... if I was not as frustrated I would've laughed at the absurdity! We pay a premium for a service that is not provided and then have to incur more cost to try and resolve an issue that is not caused by us, the subscriber, but by the service provider... although we cannot use the later description given overall lack of service. Unfortunately there aren't other options, otherwise we would definitely be cancelling our contracts!

Company: Multichoice
Country: South Africa
City: Call centre

  <     >