Multichoice
Call centre

I am a compact subscriber and called DSTV on the 25th of June to upgrade to the premium package for two weeks only from the day I called. The agent advised what the additional cost for 2wks would be and also said that I will have to call in on the 8th to change our viewing back to compact if I did not want to be charged for the full premium package he also said that my compact payment will cover us for compact viewing until the end of the month. I paid the additional. On the 7th I received an SMS from DSTV advising that the service was suspended we were unable to watch the Wimbledon finals at home which was our reason for the 2wks extra payment. I am totally disgusted at the attitude when I called in on Sunday that the systems were down and I must call back in the morning. On Monday morning I called back and after explains to the call centre agent they refused to reconnect without charging I will not waste another call for such incompetence! The agent was very happy to ramble off where I should complain when I voiced my unhappiness. I've left a complaint on the customer care section online ive nt received any feedback no response time noted by them so I'm still waiting.

Company: Multichoice
Country: South Africa
City: Cape Town

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