Multichoice
Paying for non-usage of the service

I had a subscription with multichoice and its been three months without any signal from dstv and every time I phone their call centre I get no satisfaction with the service they provide because no one seem to know how to help me, first I had an error 100, and no one knew what kind of error was that, so I was told to take my decoder to the technicians which I did, and they saw no problem with the decoder and then I realize I had to pay and now today I call again and I spoke with a lady which I didn't get the name quite clear who little bit rude on the phone and I have wasting my airtime with these people and I honestly didn't get the service worth my money for the subscription, this lady I spoke with today from the multichoice call centre wasn't even enthusiastic to assist me and when I asked to be called back since airtime has been cutting my calls she said they cannot call back, and now I hope hello Peter could assist me to resolve my service issues with the multichoice. I don't get the signal from them but I'm paying them a lot of money every month and yet I can't watch tv, is this fair for me as a client?

Company: Multichoice
Country: South Africa
City: Pretoria

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