Multichoice
EFT payment done - service disconnected

I bought a new Explora decoder and activated it on Wednesday. I made payment on Wednesday and emailed Multichoice with my EFT or proof of payment on Wednesday as discussed with the call centre agent - CASE NUMBER: 4574682. On Friday my service is disconnected. Called them and was instructed to send my proof of payment again - CASE NUMBER: 4580331. Still no response, still disconnected. Called again, waited for 10 mins before my call was answered. The agent confirmed he can see my payment reflecting, he will transfer me to have my service activated - then the phone is put down in my ear. This is ridiculous - I'm not calling you again - this time you'll call me and reconnect my service for me ASAP.

Company: Multichoice
Country: South Africa
City: Call Centre

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