Multichoice
R100 cancellation fee for Debit Orde

I cancelled my DSTV account end of December and was told that my account was in good standing and that I didn't owe any money... The lady was very confused and couldn't cancel my debit order and said I would have to do it at the bank..

I received a call from DSTV AFTER I cancelled my subscription asking me to switch to debit order.. I informed her that I cancelled my services in December..

Today I received an SMS saying that my debit order was accidentally cancelled and it will be put back??? I call the call centre only to be told I owe R90 for cancelling my subscription.. I didn't sign any contract and if this was the case the lady should of informed me in December.. My account can not be debited because I didn't authorize it..

What sort of customer service is this?

Company: Multichoice
Country: South Africa
City: Florida

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