Multichoice
Billed wrong/unfairly

We pay our account via internet, last month I made the transfer on the 26th Oct 2013, the transfer went successfully but I guess it got delayed because our account was suspended. On Multichoice's page and when we phone customer service they acknowledge that payments do get delayed, what I don't understand is why am I billed R270.00 this month? I paid 315.00 in total last month, my understanding is according to the website is that; should the account be suspended for delayed payment that are not as a result of the customer paying late, a customer should not be made to pay penalty fee or reconnection fee.

I paid the R15.00 because the consultant said that our account will be suspended if we do not pay the R15.00 in 24hrs, I was thinking that when multichoice realise what had happened they would reimburse our account.

Company: Multichoice
Country: South Africa
City: Head Office

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