Multichoice
Multichoice poor customer communication

I have subscribed to multichoice and have been doing monthly eft payments and sometimes used to also get charged a reconnection fee even when they did not even cut me off and I made my payment. I had given the customer service person my banking details in early Jan 2013 to debit my account monthly from 1 Feb2013, as I also received an email confirmation for this on the 2 Feb2013 from a Magda Vermuelen and thought that my monthly payments to Multichoice was now sorted out as I no longer had to do an eft payment every month, but I had a shock when I switched on my tv on Monday morning the 4 Feb 2013 to find out that my services has been suspended and I need to pay a reconnection fee and my monthly subscription fee to continue viewing. Is multichoice going on a money making venture with other customers as well? Why do you even have this reconnection fee in the first place as the touch of one button and you are connected! I am sure that you are loosing customers on a daily basis to your competitor!

Company: Multichoice
Country: South Africa
City: Durban

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