Multichoice
DSTV breaking the law again

Paid my account on the 30Nov for Dec usage, proof of payment emailed to multichoice. Still got disconnected! You are breaking the law, disconnecting your customers without cause. Spoke to Martin, who only apologized. What is the harm in giving customers grace for 7 odd days. it costs you nothing and endears yourself to your customers. You are only building up HUGE resentment with your customers who all longing to jump ship. For what purpose?? Your R10 reconnection fee??? Please, where are your business brains, happy customers = growing business. Show me your are sorry for your mistake by upgrading me for a month, don't just say sorry, it does not mean anything anymore, if you mean it prove it. You claim to be "Striving to Delight your customers" Here is an opportunity to show it???

Company: Multichoice
Country: South Africa
City: Bloemfontein

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