First National Bank
Account not downgraded in time! At my cost!

Good Day
On 31/10/2013 I visited FNB Malvern as I needed to downgrade my account from Platinum to Gold as I was not qualifying for eBucks. I was told that the downgrade would be complete by 06/11/2013. My card had been cut up and so I was without cash. On Friday 08/11/2013 I called FNB call centre to find out why my account hadn't been downgraded and explained the situation and they told me to contact the branch as the account should have been downgraded immediately. I called the branch and they corrected it and my account was the downgraded BUT to my horror more bank charges had been deducted. When I contacted the branch today they were very unhelpful and one lady had an attitude as if I did not know what I was talking about. It turns out that my bank charges were pro rata'd from 5th to 8th of November because the branch took their time in downgrading the account. No one could explain this to me!

I REFUSE to be liable for their mistake. These bank charges should be reversed!!!

Please will someone come back to me urgently on this. I have been a loyal customer for years and today I am definately not impressed.

Please will someone restore my faith in FNB!

Warm Regards

Claire

Company: First National Bank
Country: South Africa
City: Malvern

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