Multichoice
Biggest effort eve

I believe multichoice could review the process by which high volume activations are processed.

We want to activate 7 additional decoders but can not be helped unless I provide a list of incredulous documents:

Signed company letterhead including
Smartcard / decoder numbers
Amount of decoders already activated on account
Amount of decoders we wish to activate
Smartcard number of active decoder

I had opened bank accounts and signed debit orders with less requirements.

I submitted my documents last week thursday but was suprised to find DSTV still not active by Monday.

Yesterday when I phoned the call centre they informed me that our activation request would be declined because I forgot to sign my letter by hand.
If they had contacted me earlier we would not have had to wait 3 days to re-submit our application.

Our guests are staying in rooms without TV.
We need our decoders online as soon as possible as we again have guests arriving Friday.

I can not believe a company can be so relaxed about providing a 'good service' to their customers.
Hopefully one day when real competition arrives for monochoice they will wake up and treat customers with some effort.

Company: Multichoice
Country: South Africa
City: Commercial Activation

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