Multichoice
Shocking service and support

I am unable to receive Channel 114. I use a COMMUNAL dish. Despite writing and speaking to numerous call centre agents and a supervisor (JoJo) and a technical person (Solomon) this problem cannot be resolved. Each and every call centre agent has a different "solution") - all incorrect, the technical solutions are incorrect too. JoJo promised to escalate the problem to the technical department - 10 days later, no response. If I write to DStv all I get is a standard letter apologising for the late reply due to the volume of complaints!
I am at my wits end with this company and its agents. I received an instruction on how to reboot my decoder which was totally incorrect and it cost me R300 for a service call to reset my decoder. Multichoice refunded me R150. They should have seen from their records that I am using a communal dish. I demand my full R300 to be refunded.
When I call I can wait up to 20 minutes to speak to someone. And that person usually cannot help me... In fact, after nearly 2 months nobody has been able to assist! Poor show DStv!!!
I await their response from a senior executive shortly who can sort out this problem.

Company: Multichoice
Country: South Africa
City: Western Cape

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