Multichoice
Multi-Choice - Shocking Service

Having experienced a fault on my decoder, I was advised to take it into the branch for testing. After phoning to confirm the service centre operating hours, I rushed over after work and was told that I should have brought it in before 16h30 and it could have then be repaired the same day - but, as I wanted it back immediately (and to avoid the hassle of having to return and collect the decoder) I opted to purchase a reconditioned decoder at a cost of R340, 00. However, once I returned home with my "new" decoder I had to phone the customer service centre to "activate" the decoder only to be told that this was impossible as the "smartcard" needs to be upgraded at a cost of R85, 00. This can only be done by coming into the branch (which is now closed) and I would have to attend to same the following day or my service would be cut off!! Firstly, keep in mind that I have just spent R340, 00 on a decoder which would have not cost my anything if I had known that I would be returning the following day anyway. Can this now be returned and refunded? Can I get my repaired decoder back? Secondly, how are we to know when smartcards need to be upgraded, and why do I need to pay for it?

Company: Multichoice
Country: South Africa
City: N1-City

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