Multichoice
We seriously need competitors

Dearest DSTV, I am a little disappointed that I have to complain here. Tried emails, but was unsuccessful, tried calls, but was unsuccessful, tried your Twitter account which delivered quicker service but still no proper service. Sad reality is, you cannot say you have tv in SA if you don't have Dstv.

Problem is short and sweet. On July 7 my services were wrongfully disconnected because you Dstv made a mistake. Not much harm done. Unfortunately my "Catchup" was never re-activated and was only done after 20 July sometime. Again, I can live with errors. We are only human after all.

I politely said I will not be paying the full R 65.00 access fee for the service not received. Dstv still proceeded to disconnect my service in beginning August and a gentleman called me to say he would find out if I would receive a discount for services not received. Not much, R 30 odd, but still.

I was told he would confirm the discount and then I should make a payment. 3 weeks later and not a single message or confirmation. But on Sunday morning my services were disconnected again. How should I make a payment when asked to wait for confirmation via phone and none was received? Tired of only 1 option

Company: Multichoice
Country: South Africa
City: Head Office

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