Multichoice
Usual Bad Service from Multichoice

1200 characters are not sufficient too list my various issues, suffice to say, attempting to get them resolved is almost mission impossible! Let's try through this forum with a bullet list:

* Work overseas and disconnected DSTV in Oct 2011. Was in credit at the time and customer service agent confirmed credit amount would be applied on my re-connection. It has NOT been.
* I was promised a free decoder & smartcard swap via email. When my wife went to do this, was charged R510!
* My wife reconnected DSTV while she was in SA, had to return twice to activate the "2nd" channel on the PVR.
* Had to make several calls to activate / confirm details / request services. All calls have a waiting time in excess of 15 - 20 mins (again at further cost to us) Average call R40 - R50.
* Have captured 3 complaints / queries on the online "customer care" portal listing the same points as above. Have had no feedback.
* Trying to disconnect DSTV again and prevent further charges (despite already being overcharged) as my wife has returned overseas. Calling through to "2222" numbers holding forever & then call dropped.

No surprise that 99% of feedback on this forum are negative / complaints!!

Company: Multichoice
Country: South Africa
City: Customer Service

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