Multichoice
AN ABSOLUTE DISGRACE!

So my dual view gives an error code on the second channel - nothing wrong with the first channel.

I phone the Jhb call centre, only to hear that I am no. 23 in the queue. 10 minutes later I disconnect, having received no update on my progress in the queue. I phone again, now no. 25 in the queue. 21 minutes later still the same... trying to stay calm.

I phone again and follow their instructions to clear the error, starting with a re-scan. Now nothing works!!!

I disconnect and try the "self-help" option by sending a SMS in the prescribed manner. What happens? I get a SMS back saying that they can't help me! Still trying to stay calm...

I phone the Pretoria number and by some miracle a person answers within a few minutes. 33 minutes later he tells me to take the decoder to the nearest Multichoice outlet to be checked!

My gripe is the following:

How on earth can you make a client waste an hour's cellphone costs when you are a multi-million rand corporate?
At least give an update on progress in the "queue"
I followed all their instructions and I still have to take the decoder in

Quick to disconnect you if you pay late, but impossible to get hold of without costing lots of money

Company: Multichoice
Country: South Africa
City: Call Centre

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