Multichoice
DSTV a Case Study of Pathetic Customer Service

Our 4 channel HD PVR decoder went into a perpetual re-boot cycle on 20 April 2013. When we wanted to take it to the local DSTV service centre on 21 April 2013 we were informed that they were closed for the public holiday. On 22 April 2013 I waited in a queue for approximately 90 minutes only to be told that the 4 channel decoder is no longer manufactured and that my decoder will be replaced by one that was recently refurbished. Due to a previous dispute over the repair warranty I did not take out the cover and had to pay in R479.00 for the replacement.
My "investment" lasted only a week and on 31 April 2013 this unit decided not to boot at all. After sitting in the queue for another 2 hours on 05 April 2013 I was informed that it was "a small software problem" and after pressing a couple of buttons the system seemed to stabilise. (Pity the person on DSTV's Helpline did not know about these buttons...)
This remedy lasted a week as the decoder is again not booting and tomorrow I have to decide if I feel up to another 2 hours of waiting for something that will almost certainly disappoint yet again!!! Does this sound like a service provider that cares about the client???

Company: Multichoice
Country: South Africa
City: Lynnwood

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