Multichoice
Payment processing and disconnections

On the 30th October, my wife paid our dstv account, as usual, at a local P&P branch.
on 3rd November our service was disconnected.
My wife went in and provided proof of payment and we were reconnected without the surcharge.

At the end of November, the message on the mail system, indicated that we owed 2 months' subscription.
I contacted the call centre and they said that the payment had still not reflected on their system.

On 28th November, I sent an enquiry via e-mail, including proof of payment and received a reference number, promising me that I would be contacted shortly. To date, nobody has contacted me.

I decided to pay by EFT this month and duly did so.

Lo and behold, we were again disconnected.
My wife went in again and was informed that it was for the payment made at P&P in October.

If Multichoice/DSTV allows this type of payment facility and we have proof of payment and our bank statement confirms that the monies have been paid, why is it the subscriber's problem?
We have paid our money. DSTV needs to deal with P&P in this regard!

This is ludicrous!

Company: Multichoice
Country: South Africa
City: Cape Town

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