Sanral
No feedback on complaint and query raised

I received my first invoice statement (VPC acc. ID: 10027278006) this weekend dated 26/12/2013 which is well after the 7 day grace period and the discounted period of 24/01/2014. Does SANRAL expect me to pay this exorbitant amount due to your freaking poor administrative management? Furthermore, the invoice alleges I used e-toll road on the 26/12/2013 of which I was on leave during that period and in the North West province.
Furthermore there is no indication of the gantries and photographic evidence on the invoice for the gantries that my car allegedly passed under. Contacted your customer care call centre on 27 January 2014 and spoke to Palesa Ramoshaba (call reference: 3001201893) requesting her to email the photographic evidence. Still today no email has reached me with such evidence. I will not pay an amount where supporting documentation does not exist.

I still have not received feedback on the above complaint and no invoices have been received yet. I will not pay for any late invoices received from Scamral...

Company: Sanral
Country: South Africa
City: Customer Care

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